Orders & Returns

When you have placed an order please make sure your basket shows the item/s and you WILL receive confirmation of the order if this does not happen please check your basket. Do not pay the order until I have added the postage shipping cost which will depend on the packed weight of the item/s and the destination.

Please check your emails to make sure your order confirmation has not gone to your spam box.

You can always ring me if you have any doubts about your order or other matters. I accept payment on the site by card or bank transfer, If you prefer to do it over the phone direct with me or send a cheque that is fine too.

It is impossible to calculate the shipping price on site.

Once you place your order we will contact you to arrange shipping cost. You will be able to accept or decline the cost.

See below for approximations.

Shopping

Once you place an item in your shopping bag, it is held for 30 minutes.

Go through the checkout process and let me know the way in which you would like to pay. I will receive the order and calculate the shipping cost.

I will let you know the cost of shipping ASAP. You can then pay by BACS, cheque or online. Overseas customers can pay by PayPal.

Please call if you require additional information on any item and/or are unsure of the item you are looking to purchase.

Payments

We accept Cash (Sterling), UK bank Cheques, Credit Cards, Debit Cards, and PayPal (4% additional charge).

Click here to make a payment, once your order is confirmed.

Packing

We will dispatch all items on completion of payment as quickly as possible, which will normally be the same or the next day. All items are packed carefully using good quality acid free tissue and filler packing material.

All parcels are dispatched, fully insured next day delivery (UK Mainland), airmail insured rest of the world, and this is usually delivered in 5 to 7 working days.

Please phone or email with any special requirements you may have.

Postage

We ship extensively across Europe to France, Holland, Germany, Spain, and Italy, as well as further afield to Australia, New Zealand, Canada and America.

We use Royal Mail Special Delivery (next day) Insured for all UK mainland parcels above £100.

Costs for the UK are as follows:

100 grams to 500 grams – £8.00
501 grams to 999 grams – £9.00
1.00 kilo to 1.99 kilos – £12.00
Over 2 kilos and up to 10 kilos – £16.00 – This is a reduced price from £27 by Royal Mail early 2022

For all overseas parcels we use Royal Mail up to 2 kilos £27 and Parcel Force above 2 kilos £85.

Services are internationally signed for. Delivery 5-7 working days.

Prices can be quoted once item/s are packed and weighted.

A Note on Shipping

I use Royal Mail, which is not the cheapest, but it has been the best in my experience. The parcel is guaranteed by the next day within the UK and is fully insured. I’ve not had one go missing yet, so I really like the system.

Returns Policy

My aim is to ensure that you are pleased with your purchase and it meets your expectations.

Your legal rights: When you buy goods from a business, in law, you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

My policy: In addition to your legal rights, Vintage Hornby Trains also allows you to return goods if you simply change your mind. Please return the unused goods to us with the original invoice within 14 days, and I will offer you an exchange or a credit note, provided it is received back in the same condition.

In the unlikely event that you are unhappy please contact us to arrange a return. The return address is below.

Company address

Mike Delaney
Vintage Hornby Trains
47 Oakfield Road,
Carterton, Oxon,
OX18 3SN
United Kingdom